Shipping Policy
How long does it take for shipping normally?
All of our keychains are made to order and personalized by hand. Please allow 10–15 business days for us to create and package your custom item before shipping.
Shipping from Vietnam
Our products are shipped from Da Nang, Vietnam, using reliable international shipping partners.
Estimated delivery times after production:
| Country | Shipping Time | Carrier |
|---|---|---|
| United States 🇺🇸 | 10–20 business days | VNPost / USPS / ePacket |
| Australia 🇦🇺 | 8–18 business days | VNPost / Australia Post |
| Other countries | 10–25 business days | Depends on destination |
We’re working to offer express shipping in the future.
Total Estimated Time = Production (10–15 days) + Shipping (8–20 days)
Please allow up to 3–5 weeks total from order to delivery depending on your location.
Track your package
As soon as your parcel has left our warehouse we will send you a shipping confirmation email, with a link to track your parcel online. You can track your package here: https://sweettcandy.store/apps/track123
Lost / Delayed Packages
If your order hasn’t arrived within 45 days from the shipping date, please contact us and we’ll investigate the issue or arrange a solution.
❗Important Notes:
- We are not responsible for customs fees, if any, charged by your country.
- Make sure your delivery address is correct. We are not liable for lost packages due to incorrect information.